Call us on 0800 666 444
Lines open from 8:30am - 5pm weekdays
With a range of resources available on our website, get an idea for your favoured colours, styles and aesthetics. Take a look at our installation gallery, our guide to popular window and door colours, or our blog section for information on home improvement trends to inspire your home renovation ideas!
We make it easy for homeowners to get in touch with us. You can use our contact form, give us a call on 0800 666 444, or visit one of our double glazing show centres which are located around the South East of the UK. We can advise on whether planning permission is required, double glazing energy ratings and recommend materials based on your home’s current character.
Within 24 hours of you contacting us or us visiting your home to get exact dimensions and specifics for your new windows and/or door, we’ll provide you with a free no-obligation quote.
We’ll verify the design of your products, including the glazing options, decorative features and security hardware. Once you have made your order and the details have been approved, our administration team will provide your contract to a surveyor. (2-3 days)
If we have not yet received your order deposit, we will request this. (1-2 days from paperwork returned)
The surveyor will contact you to arrange a date that is convenient for both parties to come to your home and review the project scope and take accurate measurements. They’ll inform on whether planning permission is required, conservation area regulations and any other matters that need to be considered. (1-2 days)
You will be notified when the surveyor’s paperwork is returned back to our team for us to process. This will detail their evaluation of the window or door installation and the size of the project. (2 days if no queries, 1 week max if queries. Any protracted query delays, you will be informed)
Our installation department will contact you to arrange a date for your window and/or door installation. (3-4 days unless there are delays)
After we’ve processed the surveyor’s paperwork and reviewed any regulations or notes they have made, your products will be ordered. Your file will then be handed over to our installation department. (4 days)
Your products will be produced based on your exact requests using cutting-edge techniques and industry-leading materials by professional and experienced fabricators.
On the day, our skilled team will arrive at the agreed time to fit your new windows and/or doors. Their thorough training will ensure for minimal disruption and an efficient installation. They’ll explain the functionality of the locking and opening systems and share maintenance tips to keep your products looking brand new.
In the unlikely event that any further work is needed for your new windows and/or doors due to unexpected difficulties, we will order any necessary parts and arrange a date for the follow-up work to be completed. (On receipt of parts or 1-2 days if no parts needed).
We will contact you via email to confirm that your new windows and/or doors have been installed and the project is finished. We welcome your valuable feedback and Trustpilot reviews as this helps us to thank our dedicated teams. See our latest glowing customer testimonials here from satisfied homeowners across the South East of England.
We have the knowledge and experience to provide you with exactly what you need. Our staff are expertly trained to guide and advise you. We offer you a 10 Year Guarantee.
We are one of the largest regional retail companies.
Please view our customer & staff announcement in regards to COVID-19 Read more