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Lines open from 8:30am - 5pm weekdays
Frequently Asked Questions
Here you will find all the answers to any questions you have on the areas we cover, our accreditations, the products we provide and our finance options.
Request A Service
If you have a maintenance enquiry or want to get in touch with our service team please fill out this form
Customer Care
Discover how important our customers are to us and how we will do our best to help you achieve the home of your dreams
Advice & Guidance
Whether you want to find out how to look after your new windows or what planning permission is required, our guides have it all
Our customer service promise
SEH BAC is a company that cares. We care about our customers. We care about the quality of our products and our workmanship, and we care about our good reputation, a reputation that we are proud of as it has been earned by offering good service to our customers over many years. We also care after our work is done by giving you a 10 year guarantee.
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Most frequently asked questions
Do you make your own products?
Yes, all of our products are made in our state-of-the-art 22,000 sq. ft. factory with highly rigorous manufacturing standards. You can rest assured that when you order any home improvement from us it will fit perfectly.
How easy is it to get through to your Aftersales or service team if I have a problem?
Simple. Click through to our ‘Service Request’ page, fill out the form and we’ll get back to you.
Buying a product through SEH BAC offers you real peace of mind
Customer promise
We're the largest FENSA approved company and have gained the knowledge and experience to provide you with exactly what you need. Our staff are expertly trained to guide and advise you. We offer you a 10 Year Guarantee.
Our Accreditations
