Customer Care

More information

If you’re not completely happy with our service we’d like to hear about it – that way we can do something to put it right. We do everything we can to make sure our customers get the best products and services possible. However, sometimes we may not get things right first time. If that happens, we want you to tell us what went wrong so we can put matters right.

We want to:

• Make it easy for you to tell us what went wrong
• Give your complaint the attention it deserves
• Resolve your complaint fairly without delay
• Make sure you are satisfied with how your complaint was resolved

If you haven't been entirely satisfied with our service and wish to make a complaint, please download our Complaints Procedure document below.