Customer Care

SEH BAC is a company that cares. We care about our customers. We care about the quality of our products and our workmanship, and we care about our good reputation, a reputation that we are proud of as it has been earned by offering good service to our customers over many years.

Always there when you need us

We don’t leave you high and dry and are here to help with any aftercare you require. Whether it’s a quick repair, a query about cleaning or something isn’t working how it should, please don’t hesitate to get in touch. We have a dedicated aftercare team who will be more than happy to help. Our 10 year guarantee shows the confidence we place in our products and service but if something doesn’t quite meet our usual high standards, let us know.

For your peace of mind

SEH BAC are members of FENSA which stands for the Fenestration Self-Assessment Scheme. It has been set up by the Glass and Glazing Federation, with Government approval, in response to the new Building Regulations for England and Wales.

If you have any queries about our products or need a repair taken care of, please get in touch.

Get in touch

More information

If you’re not completely happy with our service we’d like to hear about it – that way we can do something to put it right. We do everything we can to make sure our customers get the best products and services possible. However, sometimes we may not get things right first time. If that happens, we want you to tell us what went wrong so we can put matters right.

We want to:

  • Make it easy for you to tell us what went wrong
  • Give your complaint the attention it deserves
  • Resolve your complaint fairly without delay
  • Make sure you are satisfied with how your complaint was resolved

If you haven't been entirely satisfied with our service and wish to make a complaint, please download our Complaints Procedure document below.

Download our complaints procedure

Buying a product through SEH BAC offers you real peace of mind

Customer promise

We have the knowledge and experience to provide you with exactly what you need. Our staff are expertly trained to guide and advise you. We offer you a 10 Year Guarantee.

Read Our Customer Promise

We are one of the largest Fensa Aproved regional retail companies.

TrustMark AprovedVetted for professionalism, competency & compliancy

Our Accreditations

BSI ISO 9001:2015
BS 7412
Fensa Approved Installer
Glass and Glazing Federation
Trading Standards Institute Approved
Ultraframe Installer
The Glazing Arbitration Scheme
QA National Warranties