19 essential questions to ask your installer or builder to ensure the perfect home improvement

Large uPVC orangery installation
If you want your dream home improvements to go smoothly and turn out exactly how you want, you’ll no doubt have a few questions and queries. Make sure your installer can answer all of these.

What products do you do?

This is surely the most important piece of information you need to know. Do they do everything you need? It makes it so much easier if one company can carry out all of your home improvements. Here at SEH BAC, we do everything from windows and doors to full single-storey extensions.

  • Do you comply with building regulations and planning permission?

    Making sure your home improvements comply with the latest regulations will ensure that you don’t have any costly surprises in the future and makes sure your home is safe and as energy efficient as possible. We take care of all planning permission so you don’t have to worry and are always on top of the latest additions to any building regulations.

    How experienced are you?

    Although age isn’t everything, a longstanding company proves reliability. We’ve been transforming homes in the South East for over 45 years so have the experience you need.

    Will your products make my home energy efficient?

    When it comes to upgrading windows and doors and adding conservatories, energy efficiency is extremely important. As well as making sure your home is at the perfect temperature year round, this will also save you money on your heating bills. Our windows are A+ as standard and with comfort glass even more savings can be made. We can advise on the best products to keep your home warm.

    How long will my installation take?

    Any home improvements can disrupt family life and if this is a concern you need to know how long workmen could be around for and if you may need to find temporary accommodation. We always give you an as accurate as possible timescale for any work we do and will try and choose the most convenient time for your family.

    How much will it cost?

    For many this is one of the most important considerations when it comes to home improvements. Each home and job is different so it’s not always easy to give a general price before discussing your individual requirements. We give you a free no obligation quote to allow you to decide if our services are right for you. With our honest and transparent pricing policy, we always treat you fairly.

    What aftercare do you offer?

    Hopefully you are extremely happy with your new windows or conservatory but it’s always reassuring to know that if something does go wrong you’re taken care of. We have a dedicated aftercare team who can be contacted here. They’re happy to help with any queries you have and will sort out any problems swiftly.

    What do your customers say about you?

    Customer recommendations are an invaluable way for you to find out who you can trust with your home improvements. Check out our TrustPilot profile and our recent testimonials to show how highly rated we are.

    What accreditations do you have?

    Accreditations are another way you can check the trustworthiness of a company and ensure they are members of the relevant bodies and organisations. We’re accredited by FENSA, as well as the GGF and TrustMark.

    Do you offer finance?

    Finance allows you to have your new home improvements now and spread the cost over a time that suits you. Take a look at our finance options; there’s something for every budget.

    Do you have any offers at the moment?

    Take a look at our fabulous offers that make transforming your home that little bit easier.

    Do you offer a guarantee?

    A guarantee ensures that you’re protected if anything goes wrong with your new windows or conservatories. We offer a 10 year guarantee on all our products to make sure you can be confident in the products we use.

    Case studies?

    Case studies can give you inspiration for your next home improvement project. Take a look at some of our recent ones to get some ideas for your home.

    Do you use your own surveyors?

    We ensure that we only use our own surveyors so can be assured that they adhere to our high standards of work and customer care.

    Can I have a bespoke design or particular colour?

    You should be able to make your home improvements your own. We have a huge range of colours and designs in all our products so if there’s something particular you want, have a chat with one of our design consultants to bring your home plans to life.

    Can I talk to you?

    Sometimes you need to speak to someone face to face to properly explain what it is you want. Call us on 0808 159 6534 to chat to one of our consultants or come and visit us in one of our showrooms.

    Do you have any showrooms?

    Showrooms let you see examples of new windows, doors and conservatories before you buy so you can pick the best one for your home. We have 13 showrooms across the South East so pop in and chat to one of our friendly team.

    Take a look at our FAQ page for any more information you need about our services.

Buying a product through SEH BAC offers you real peace of mind

Customer promise

We have the knowledge and experience to provide you with exactly what you need. Our staff are expertly trained to guide and advise you. We offer you a 10 Year Guarantee.

Read Our Customer Promise

We are one of the largest Fensa Aproved regional retail companies.

TrustMark AprovedVetted for professionalism, competency & compliancy

Our Accreditations

BSI ISO 9001:2015
BS 7412
Fensa Approved Installer
Glass and Glazing Federation
Trading Standards Institute Approved
Ultraframe Installer
The Glazing Arbitration Scheme
QA National Warranties