FAQs

Read more about our products, services and all the answers to our most frequently asked questions. Do you have a question that we haven’t answered here? Contact the Customer Services team on 01473 467161 or email us at: customerservices@sehbac.com

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Do you make your own products?

Yes, all of our products are made in our state-of-the-art 22,000 sq. ft. factory with highly rigorous manufacturing standards. You can rest assured that when you order any home improvement from us it will fit perfectly.

How easy is it to get through to your Aftersales or service team if I have a problem?

Simple. Click through to our ‘Service Request’ page, fill out the form and we’ll get back to you.

Do you promise to offer value for money and long term peace of mind?

Yes, of course. Along with superb build quality, excellent service, and great installation procedures we take great care in ensuring competitive quotes and guaranteed reliability. All of our products are guaranteed for 10 years after installation.

Are your installation teams audited every 3 months by British Standards Institute to reaffirm your reputation for quality installations?

Yes, we pride ourselves on the quality of our installations and are tested every 3 months to ensure this quality stays superb.

Do you provide free, no obligation quotations?

Yes. Each quote we provide is completely free from any fees, and carries of course, no obligations with it.

Do you offer finance?

Yes, we do. For more information visit our Finance page.

Do you comply with all existing and forthcoming building regulations?

Yes, we ensure each of our products and home improvements complies with current and forthcoming building regulations.

Do you comply with energy saving regulations?

Yes, we take every effort in ensuring each product we build complies with these standards.

Do you take on commercial projects?

Yes, we do. In the past we have undertaken many education and Government projects, as well as private sector commercial projects. For more information visit our SEH Commercial website. We also take on civil engineering, joinery, surfacing, and development projects.

Do you only use your own surveyors?

Yes, we only use our own surveyors. Each of our surveyors are trained to the highest standard and can plan for any home improvement, from the simplest of roofing to the most complicated bespoke house extensions.

Are your installers qualified?

Many of our installers have actually been with us for over 20 years. A prerequisite is that they are NVQ2 qualified and work within the stringent standards and guidelines also laid out by BSI.

Can you provide self-cleaning glass?

Yes, we can.

Can you provide bi-fold doors?

Yes, we can, and we have to many homes already! If you’re interested in bi-fold doors, visit our Get a Quote page for a competitive quote.

What products do you provide?

At SEH BAC we provide: Windows, Doors, Conservatories & Orangeries

What accreditations do you have?

SEH BAC are members of the GGF (Glass and Glazing Federation) who are a respected and well known organisation committed to ensure it’s members perform to the highest standard. We, SEH BAC, are affiliated to the Government endorsed TrustMark Scheme, which gives customer confidence with proven codes of practice in health & safety, customer care, quality of work, trading practices and customer care. SEH BAC are also regulated by FENSA (Fenestration Self-Assessment Scheme). All windows and doors must comply with FENSA thermal performance standards and regulations.

How long have you been trading?

We are proud to have been trading since 1971 — for 45 years! Throughout this time we’ve been providing quality home improvements to thousands of happy customers. If you’re thinking about improving your home, contact us to see what we can do for you.

What areas do you cover?

We cover London and the South East, but the SEH Group, of which we are a part of, covers Hertfordshire, East Anglia, South East, London and the South including Kent and Sussex.

Buying a product through SEH BAC offers you real peace of mind

Customer promise

We're the largest FENSA approved company and have gained the knowledge and experience to provide you with exactly what you need. Our staff are expertly trained to guide and advise you. We offer you a 10 Year Guarantee.

Read Our Customer Promise

Our Accreditations

BSI ISO 9001:2015
BS 7412
Celebrating 45 Years of trading
Fensa
myglazing.com
Glass and Glazing Federation
Trading Standards Institute Approved
Ultraframe Installer
The Glazing Arbitration Scheme
Trustmark
NHIC 2018 Winner
The Master Window & Conservatory installers association
QA National Warranties
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