FAQs - Frequently Asked Questions | SEH BAC
Freephone 0800 666 444 Lines open from 8:30am - 5pm weekdays


Read more about our products, services and all the answers to our most frequently asked questions. Do you have a question that we haven’t answered here? Contact the Customer Services team on 01473 467161 or email us at: customerservices@sehbac.com

Yes, all of our products are made in our state-of-the-art 22,000 sq. ft. factory with highly rigorous manufacturing standards. You can rest assured that when you order any home improvement from us it will fit perfectly.

Simple. Click through to our ‘Service Request’ page, fill out the form and we’ll get back to you.

Yes, of course. Along with superb build quality, excellent service, and great installation procedures we take great care in ensuring competitive quotes and guaranteed reliability. All of our products are guaranteed for 10 years after installation.

Yes, we pride ourselves on the quality of our installations and are tested every 3 months to ensure this quality stays superb.

Yes. Each quote we provide is completely free from any fees, and carries of course, no obligations with it.

Yes, we do. For more information visit our Finance page.

Yes, we ensure each of our products and home improvements complies with current and forthcoming building regulations.

Yes, we take every effort in ensuring each product we build complies with these standards.

Yes, we do. In the past we have undertaken many education and Government projects, as well as private sector commercial projects. For more information visit our SEH Commercial website. We also take on civil engineering, joinery, surfacing, and development projects.

Yes, we only use our own surveyors. Each of our surveyors are trained to the highest standard and can plan for any home improvement, from the simplest of roofing to the most complicated bespoke house extensions.

Many of our installers have actually been with us for over 20 years. A prerequisite is that they are NVQ2 qualified and work within the stringent standards and guidelines also laid out by BSI.

Yes, we can.

Yes, we can, and we have to many homes already! If you’re interested in bi-fold doors, visit our Get a Quote page for a competitive quote.

At SEH BAC we provide:





SEH BAC are members of the GGF (Glass and Glazing Federation) who are a respected and well known organisation committed to ensure it’s members perform to the highest standard.

We, SEH BAC, are affiliated to the Government endorsed TrustMark Scheme, which gives customer confidence with proven codes of practice in health & safety, customer care, quality of work, trading practices and customer care.

SEH BAC are also regulated by FENSA (Fenestration Self-Assessment Scheme). All windows and doors must comply with FENSA thermal performance standards and regulations.

We are proud to have been trading since 1971 — for 45 years! Throughout this time we’ve been providing quality home improvements to thousands of happy customers. If you’re thinking about improving your home, contact us to see what we can do for you.

We cover London and the South East, but the SEH Group, of which we are a part of, covers Hertfordshire, East Anglia, South East, London and the South including Kent and Sussex.

Get in touch with SEH BAC

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Talk directly to the SEH BAC customer service team call 01473 467171


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